Super brain indexing error

This guide helps users troubleshoot common indexing errors encountered when using the drag-and-drop feature in Super Brain.

Common Indexing Errors

1. File Limit Exceeded: You may have reached your indexing limit.

2. Unsupported File Types: The file you are trying to index may not be supported.

Step-by-Step Error Handling

Step 1: Identify the error

After attempting to index your files, check for any error message icons on the file thumbnail. If a file hasn’t been indexed, you’ll notice an icon in the top right corner of the file thumbnail indicating an issue

Step 2: Tap on the file

To understand the issue better, tap on the file with the error icon. This action will open a detailed view of the file, where you can see the specific error message, which may include "File type not supported" or "File is corrupted.”

Step 3: Check folder content

If the problematic file is located within a folder, follow these steps:

・ Double tap the folder: Open the folder.

・ Look for error files: Identify any files with error icons.

・ Repeat the Process: Tap on these files to see their specific error messages.

Step 4: Resolve the errors

Once you’ve identified the error messages, you can take the necessary steps to resolve them:

・ Unsupported Files: Convert the file to a supported format.

・ Limit Issues: Wait one month for your indexing capacity to refresh or consider using your API key from popular providers.

Step 5: Retry indexing

After fixing the issues, index the files again in Super Brain or re-sync the brain for indexing. Watch for any new errors.